General terms and conditions of sale
and return policy
These general conditions of sale (‘GCS’) govern the relationship between the Company LILI FOR LIFE with capital of € 50,000 whose registered office is located at 107 allée François Mitterrand, 76100 Rouen, and registered in the Rouen Trade and Companies Register, number 889 676 466 RCS (the ‘Seller’) and any individual non-commercial wishing to make a purchase of products sold by LILI FOR LIFE on the website https://www.liliforlife.com/ (the ‘Customer’).
The fact that a Customer places an order on the website https://www.liliforlife.com/ (the ‘Website’) implies acceptance, without reservation, of these GTC.
These GTC may be modified at any time by the Seller. In any event, the applicable GTCS are those in force at the time the order is placed by the Customer.
By ticking the box ‘I have read the General Terms and Conditions of Sale and accept them’ on the order form, the Customer acknowledges having read and accepted these General Terms and Conditions of Sale.
Purpose and scope
The GTCS are intended to define the contractual relationship and terms of sale between the Seller and any Customer wishing to make a purchase on the Website of products indicated as sold and shipped by LILI FOR LIFE (hereinafter ‘the Products’).
In order to place an order on the Website, the Customer must be at least 18 years of age.
It is specified that the Products are intended for direct use by the Customer.
The Customer undertakes not to purchase Products on the Website with a view to reselling them.
Product characteristics – prices
The Customer declares that he/she is aware of the essential characteristics of the Products and in particular the contra-indications, which appear on the Internet Site and in their instructions for use.
The prices of products sold online on the https://www.liliforlife.com website are given in euros, inclusive of all taxes, and are those in force at the time the order is registered by the Customer. They may be modified at any time.
Products are offered for sale while stocks last. These are updated regularly, unless there is a technical problem beyond the control of the Vendor. If the Product is not available, the Customer will be informed as soon as possible.
Ordering and payment
The Customer definitively confirms their order by clicking on ‘order’, after having filled in the ‘billing details’ page and chosen their method of payment.
To pay for their order, Customers have the choice of: credit card or bank transfer. For Customers with a bank account in France, payment by cheque is also accepted.
3X 4X payment: the customer hereby accepts Oney’s legal notices, which can be accessed here : CGV Payplug Oney
Any order implies unreserved acceptance of these general terms and conditions of sale.
The Customer guarantees the Seller that he/she has the necessary authorisation to use the method of payment chosen by him/her when validating the order. The Vendor reserves the right to suspend any order processing and any delivery in the event of refusal to authorise payment by bank card or cheque by the officially accredited bodies or in the event of non-payment. In particular, the Vendor reserves the right to refuse to make a delivery or to honour an order from a Customer who has not paid in full or in part for a previous order or with whom a payment dispute is in progress.
The Vendor will not supply the Products until the bank has authorised payment by bank card, cheque or bank transfer for the Products ordered.
Once the order has been validated, and at the latest at the time of delivery, the information provided for in article L. 221-5 of the French Consumer Code is sent to the Customer by email under the conditions provided for in article L. 221-13 of the same code.
DELIVERY
Deliveries are made to the address indicated when the order was placed.
Delivery methods and costs are indicated to the Customer before the order is placed.
Delivery costs are communicated to the Customer before the order is placed and form part of the final price, payment of which is a condition of the sale. They are therefore payable by the Customer and vary according to the geographical area of delivery.
Information on exercising the right of withdrawal
In accordance with the provisions of articles L. 221-18 et seq. of the French Consumer Code, the Customer, who is a consumer, has the right to withdraw from all or part of his/her order, without giving any reason, and which expires fourteen (14) days from receipt of the goods by the Customer, or if several products are ordered in a single order, on receipt of the last good ordered.
In order to exercise the right of withdrawal, the Customer must notify the Seller of his/her decision to withdraw from this contract by means of an unambiguous declaration by email to the following address: serviceclient@liliforlife.com, or use the withdrawal form below, which is also available at the attached link https://www.liliforlife.com/pages/formulaire-de-retractaction.
If the Customer uses the withdrawal form, LILI FOR LIFE will immediately send an acknowledgement of receipt of the withdrawal by email.
I/We hereby notify you of my/our withdrawal from the Contract for the sale of the product and/or service below:
Order number :
Item code :
Ordered on :
Received on :
Name of Customer(s) :
Address of Customer(s) :
Date :
Signature of Customer(s) (if this form is sent on paper) :
For the withdrawal period to be respected, it is sufficient for the Customer to send to LILI FOR LIFE the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period, fourteen (14) days from receipt of all items in the order. Upon receipt of this request, LILI FOR LIFE will confirm in writing the consideration of the right of withdrawal and provide the return address of the products and the return slip.
If the Customer uses this right of withdrawal, the products must be returned within fourteen (14) days after the communication of the exercise of the right of withdrawal, in their original packaging, in perfect condition, unused and accompanied by all accessories and instructions for use, and the return form duly completed, sent by mail. In the absence of this form, the return of the product cannot be processed within the normal timescale. Products returned must not have been used in any way or handled in any way other than to establish the nature, characteristics and proper functioning of the good(s). Goods that are incomplete, damaged or soiled by the Customer will not be taken back. Products must be returned in their original packaging to the address indicated in the e-mail confirming that the right of withdrawal has been taken into account. If the products are returned to the wrong address, they will not be processed within the normal timeframe.
Only the price of the product(s) purchased will be refunded to the Customer. The cost of returning the product(s) shall be borne exclusively by the Customer.
The Vendor will make the refund using the same means of payment as that used by the consumer for the initial transaction, unless the consumer expressly agrees to use another means of payment and insofar as the refund does not incur any costs for the consumer.
The refund will be made no later than fourteen (14) days from receipt of the products accompanied by the return slip at the address indicated.
Adopt a LILI!
45 days money back guarantee
Terms and conditions
The service ‘ ADOPTER une LILI – 45 days satisfied or 100% refunded ’ is a service offered by LILI FOR LIFE for purchases made exclusively on its website www.liliforlife.com with delivery in European Union countries.
Terms and conditions
In order to benefit from the ‘ADOPT a LILI’ service, it is imperative that the customer scrupulously follows all the steps in the process within the allotted time.
1- MAKING CONTACT
Contact the LILI FOR LIFE Customer Service (serviceclient@liliforlife.com) – no later than 21 days after the purchase – giving your details (surname, first name, telephone contact) and attaching proof of purchase of your order (till receipt or web invoice).
2- SUPPORT
Respond to the request to be put in touch with the Team Lili expert – no later than 5 days after contacting Customer Services. The expert will contact you to help you get started and identify the benefits of the lamp.
3- CONTINUATION OF THE TEST AND POSSIBLE RE-CONTACT
After the trial, the customer has 10 days to confirm the benefits of the LILI lamp. If, in spite of everything, they consider that the benefits are non-existent or really insufficient (at the latest 10 days after the contact with the Team Lili expert), they will send a new contact email directly to Customer Service (serviceclient@liliforlife.com). The Team LILI expert will confirm or invalidate the request to return the product:
– in the event of invalidation, the customer will be called back
– in the event of confirmation, LILI Customer Service will send the customer a returns slip. The customer can then finalise the physical return of the product.
4- RETURNING THE PRODUCT
Return the product – within 45 days from the date of purchase (as evidenced by the postmark) according to the terms specified on the return form. The cost of returning the product is entirely at the customer’s expense. The product must be returned intact, complete (charger, cable, case) and in its original packaging. Incomplete and/or late returns will not be accepted.
Damaged products will not be reimbursed. In the event of damaged packaging, it is the customer’s responsibility to return the product in sufficiently protective packaging. In the latter case, LILI FOR LIFE will retain a flat fee of 15 €.
5- REFUND
Only the price of the product purchased indicated on the receipt or invoice will be refunded to the customer. The refund will be made within 10 days of receipt of the product. The customer will receive a transfer to their account using the bank details sent when the product was physically returned. A confirmation email will then be sent to the customer to inform them of the effective refund.
Guarantee
Legal guarantee of conformity
The Seller is liable for any lack of conformity of the products under the terms of article L.217-4 et seq. of the French Consumer Code and for any hidden defects in the products sold under the terms of article 1641 et seq. of the French Civil Code.
The products sold must conform to the contract and be free from defects in conformity at the time of delivery.
The Vendor shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made its responsibility under the contract or was carried out under its responsibility.
In accordance with Article L. 217-5 of the French Consumer Code, in order to conform to the contract, the goods must :
Be fit for the use normally expected of similar goods and, where applicable :
– correspond to the description given by the Vendor and possess the qualities that the Vendor presented to the buyer
– have the qualities that a purchaser may legitimately expect in the light of public statements made by the Seller, the producer or its representative, particularly in advertising or labelling; or
present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the purchaser, brought to the attention of the Vendor and accepted by the latter.
To benefit from the guarantee, the Customer must notify the Vendor at serviceclient@liliforlife.com or by registered post to the following address: Service retour produit : 107 allée François Mitterrand, 76100 Rouen, of the defects attributed to the Product, as soon as these become apparent and at the latest within one month, providing a detailed description of the defect(s) attributed and proof thereof, the serial number of the Product and the conditions under which it was used.
With the Vendor’s written agreement, the Customer must send the complete Product, in its original packaging, within fifteen days to the address given to him, and refrain from carrying out repairs himself or having them carried out by a third party.
In the event of a defect recognised by the Vendor under this warranty, the Vendor will, at his discretion, replace the Product(s) recognised as defective or exchange the material or parts recognised as defective, with Products of at least equivalent performance and which may differ in design and/or presentation. The Vendor will bear the cost of dispatch and return if it is established that the Product did not conform.
Any other liability or compensation is excluded. In the event of replacement of Products under the present warranty, the replaced Products are themselves warranted but only for the remaining duration of the initial warranty.
Under no circumstances may the Seller be held liable for direct, indirect, special, incidental or consequential damages (including loss of profit) caused by the Product or its use. In the event of defective condition, all accessories must be returned within 15 days from the date of purchase for replacement. The original invoice and a precise description of the fault must be provided for each repair or replacement.
The warranty does not cover defects resulting from failure to comply with the instructions for use or maintenance indicated by the Seller or in the Product’s user manual. Similarly, the warranty does not cover defects resulting from negligence, a cause unrelated to the Product such as a poor electrical installation or an outdated installation, a lack of maintenance, a lack of supervision, fluctuations in electrical current, a power surge, an accident, lightning, fire, water damage, sand or liquid ingress, improper storage, battery leakage, abnormal use, use in damp or outdoor environments if not expressly authorised by the instructions, technical data sheet or user manual.
Nor does the warranty apply in the event of shocks, in the event of use of parts or accessories not manufactured or supplied by the Seller, in the event of alteration or removal and/or recall of the product, in the event of assembly, disassembly, intervention or modification carried out by a third party not approved by the Seller.
Intellectual and industrial property rights
The Customer shall not transform the Products. It is also forbidden to reproduce or have reproduced, in whole or in part, the trademarks, designs and models or any other industrial property rights owned by LILI FOR LIFE.
Industrial property rights (including, but not limited to, patents, trademarks and models) associated with the Products will remain the exclusive property of LILI FOR LIFE.
Failure to comply with the aforementioned obligations will result in the Customer’s liability and possible prosecution.
LILI FOR LIFE also reserves the right to oppose, stop or claim compensation for any use that it deems unfair, constituting an act of commercial parasitism or contrary to its image.
Responsibilities
The Customer is obliged to familiarise himself/herself with the characteristics and contra-indications for use of the Products, as they appear on the Website and in the Product instructions, in order in particular to ensure that his/her state of health is compatible with the use of the Products. In case of doubt, he/she must seek his/her doctor’s advice.
The Seller may not under any circumstances be held liable in the event of misuse of the Products, use that does not comply with the aforementioned contra-indications or use made by the Customer that the Seller could not reasonably have foreseen.
Nor shall the Vendor be held liable under these GCS for any loss of income, loss of profit, loss of contacts, loss of data or any indirect or secondary loss or damage of any nature whatsoever as a result of the non-compliant use of a Product.
Furthermore, the Vendor may not be held liable in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable act of a third party to the contract or to a case of force majeure as defined by French case law.
Settlement of disputes – mediation
Claims
The Seller will endeavour to resolve any complaint quickly, efficiently and amicably.
Such claims should be addressed first and foremost to the company’s customer service department, by e-mail to the following address: serviceclient@liliforlife.com .
Mediation
In the absence of an amicable settlement within 30 days following the complaint to the customer service department, the Customer may submit the dispute between him and the Seller to the mediator who will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution:
Commission Paritaire de Médiation de la Vente Directe (CPMVD) (Joint Mediation Commission for Direct Sales)
1, rue Emmanuel Chauvière
75015 Paris, France
Tel: 0142153000
The parties remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator. If mediation is refused or fails, the parties retain the right to refer the matter to the competent court.
Processing of personal data
The Vendor, the data controller, processes the Customer’s personal data in order to manage the commercial relationship. The purpose of the processing is to manage orders, send out the newsletter and re-exploit commercial information. The information requested: surname, first name, age, address, postcode, town, telephone number and e-mail address is compulsory.
The data collected may be communicated, for the same purpose, to the customer service and the accounting and financial department. It is kept by LILI FOR LIFE only for the time corresponding to the purpose of collection, and in accordance with the privacy policy available on the company’s website: www.liliforlife.com.
In accordance with the regulations on the protection of personal data, the customer has a right of access, rectification, deletion, opposition, as well as a right to limit the processing that can be exercised with the Seller, customer service, by email: serviceclient@liliforlife.com.
The Customer also has the right to lodge a complaint with the CNIL, the supervisory authority responsible for ensuring compliance with obligations relating to personal data, in particular in accordance with Regulation no. 2006/679, the European General Data Protection Regulation (RGPD).
The processing of personal data is described in greater detail in the privacy policy.
Applicable law and jurisdiction
The GCS are subject to French law, subject to the mandatory provisions of the consumer’s country of residence, and that they do not deprive the consumer of the protection afforded by the mandatory rules of his country of residence.
Disputes arising from the application of these GCS shall be submitted to the French courts. In the event of a dispute, the French version of these GCS shall prevail.